Cancellation Policy

Last updated: July 2026

General Policy

Cancellation terms are confirmed at the time of booking and may vary by property, season, and length of stay. The terms below are general guidelines — your booking confirmation will state the specific policy that applies to your reservation.

Standard Cancellation Windows

• 7+ days before check-in: Full refund of any deposit paid, minus payment processing fees where applicable.
• 3–6 days before check-in: 50% refund of deposit paid.
• Less than 3 days before check-in: Deposit is non-refundable.
• No-shows: Full booking amount is non-refundable.

Rescheduling

We understand plans change. Where possible, we try to accommodate date changes at no extra cost if requested at least 7 days before check-in, subject to villa availability on the new dates.

Peak Season & Long Weekends

Bookings during peak season, festivals, or long weekends may carry stricter cancellation terms due to high demand. These will always be communicated clearly before you confirm payment.

Force Majeure

In the case of events beyond reasonable control (natural disasters, government restrictions, etc.), we will work with you in good faith on rescheduling or an appropriate refund.

How to Cancel

To cancel or reschedule a booking, message our concierge team on WhatsApp (+91 63821 86266) or email info@pynest.in with your booking details. We aim to process refunds within 7–10 business days of an approved cancellation.

Contact

For questions about a specific booking's cancellation terms, please reach out directly — our concierge team can confirm the exact policy that applies to your reservation.